- How do I get my PC licenced once I've purchased a paid-for licence?
- I have paid for the premium version. Where is my licence key code?
- I bought a premium licence, but the message at the bottom of reports is still red. What do I do?
- Why does my company name keep going back to "Unregistered Company"?
- I have registered and entered the registration code for my company name, but it is not working.
- Can I get rid of the small red copyright message at the foot of reports?
- You said the software was free, so why am I being told that I must register now?
- I would like to buy a premium or CIS licence without using Paypal, what should I do?
- I bought a premium licence. Why is my company name still going back to "Unregistered" all the time?
- I bought a premium licence. When will you be sending me the premium software?
- How do I get licence keys and registration codes onto a PC that doesn't have an internet connection?
How do I get my PC licenced once I've purchased a paid-for licence?
We've made a special page that shows what to do. You retrieve the licence using the licence form in the software. Usually you can complete the entire process in 30 seconds.
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I have paid for the premium version. Where is my licence key code?
Simply buying a premium licence does not update anything on your PC. You still need to download the licence key to your PC to activate the premium features of the software. You can do this using the "Retrieve from Internet" button on the licence form in the software.
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I bought a premium licence, but the message at the bottom of reports is still red. What do I do?
To get the message to be grey you need both a premium licence and for the current company name to be registered with us. Go to the My 12Pay page and request a company name registration code. Then you can use"Retrieve from Internet" on the software licence form to download the registration key, and the copyright message colour will change to light-grey.
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Why does my company name keep going back to "Unregistered Company"?
You can change your company name even if you have not registered with us, but every time you exit the payroll software the name will revert to "Unregistered Company". Registration is free on this website, and once you have registered you can get a registration key that preserves your company name in the software.
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I have registered and entered the registration code for my company name, but it is not working.
Probably you have not entered your licence number. Company registration codes are keyed to individual licence numbers. Your licence number is visible at the top of the "My 12Pay" screen after you have registered here, and it should be entered on the licence form in the software.
If you are still having difficulty perhaps you should try watching the "Register Company" movie available from the sidebar. Or read this page about licencing your PC.
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Can I get rid of the small red copyright message at the foot of reports?
Yes. Register to change the red message to "Registered", and buy a premium licence to change the message's colour to light grey.
If you buy a Bureau licence you can even alter or remove the copyright watermark to suit your business needs
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You said the software was free, so why am I being told that I must register now?
Registration is completely free. You don't have to pay us a penny to do it; you just have to tell us who you are. Otherwise we have no idea how many people are actually using our software as opposed to just downloaded it for a look. We don't think it is unreasonable to ask our users to let us know who they are after 6 PAYE periods of using our software at no charge.
Premium licences are additional to registration and naturally do cost a small annual fee for all the extra functionality and the peace of mind that you are paying us a fair fee for the software you are using. Only registered users can buy a premium licence so you need to register first if you have decided to buy a premium licence. Many companies will need a Premium Licence after the first 6 periods in order to keep being able to print payslips but if you manage a small company that doesn't need payslips you're unlikely to need a Premium Licence.
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I would like to buy a premium or CIS licence without using Paypal, what should I do?
Thank you for your intention to purchase a premium edition of our software.
Are you aware that you don't need to have an account with Paypal to make a payment? When presented with the opening Paypal screen rather than logging in or registering you need to click where it says:
Don't have a PayPal account?
Use your credit card or bank account (where available). Continue
Then you will be prompted to enter your debit/credit card details on Paypal's secure website and complete the payment.
Even if your company cannot do a Paypal purchase perhaps one of the employees can do one to pay for the software and then reclaim the cost on expenses.
However if you prefer to not use Paypal at all you have the following 3 options:
1. We can process your Debit/Credit card details verbally on the phone. Please call our helpline if you would like to do this. (For security reasons we don't ever write down or record your card details in any way)
2. You can do a bank transfer (even if your company cannot do one perhaps an employee can do one and then reclaim the cost on expenses):
Our sort code is 12-24-82 and our account number is 06599842.
3. You can send a cheque payable to 12Pay Ltd to:
12Pay Ltd, 21 Brooklyn Drive, Emmer Green, Reading, RG4 8SR.
However you choose to pay us you can find out the exact amount to pay and make things easier for us by pressing the "Buy Now" button on our website but not going through with the purchase, and letting us know your licence number when you make the payment. That will create an appropriately dated licence record in our files that we can release easily so the amount of work we have to do to give you your premium licence is greatly reduced.
Once you've retrieved your premium licence key (the same process as retrieving a company name code) you can print a self service invoice from the licence form in our software.
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I bought a premium licence. Why is my company name still going back to "Unregistered" all the time?
Buying a premium licence and registering your company names are two distinct processes. You still need to register company names even if you have a premium licence. Please watch the Registering a Company video...
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I bought a premium licence. When will you be sending me the premium software?
The free software that you have on your PC already contains the premium software features. You just have to activate them. You do this by retrieving the premium licence key from the internet. This is exactly the same process as retrieving a company name registration code. But obviously you don't need to register on the website again, because you must have already registered in order to buy the premium licence. So just go into the licence form in the software and press the Retrieve from Internet button.
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How do I get licence keys and registration codes onto a PC that doesn't have an internet connection?
To follow these instructions you need to be comfortable using "Copy and Paste" because the instructions involve copying and pasting the various keys and codes into your software.
- Login to the 12Pay website if you haven't already done so
- Go the the "My 12Pay" page. (this is the page that you usually go to automatically when you login)
- Make a note of your licence number, which is displayed prominently on the My 12Pay page
- If you have purchased a premium licence copy the licence key onto the clipboard
- In the 12Pay software call up the licence form by selecting menu option File/Licence
- Enter the licence number that you noted in stage 3
- Instructions #7 and #8 apply only to users who have purchased a premium licence. Click the button at the top of the form "Add New Licence"
- Paste the licence key that you copied in stage 4 into the licence key text box at the bottom of the form. The code and expiry date should appear.
- Exit from the licence form by pressing the Exit button with the green triangle on it. Don't Cancel the form or press the X in the top right hand corner, because this will abandon the entries you made in stages 6-8.
- Return to the 12Pay website and copy the company name that you have requested a registration code for.
- In the 12Pay software paste the company name onto the company form.
- Return to the 12Pay website and copy the registration code associated with that company name.
- In the 12Pay software paste the registration code into the Registration Code field.
- Click Save on the company form and check that no yellow warning triangle appears in the status bar at the bottom of the form. Exit the software and restart it to check that the company name has registered and your premium licence is still present.
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