Helping you to remain compliant with Automatic Enrolment
29,000 employers pay 250,000 employees using 12Pay
I have paid for the premium version. Where is my licence key code?
You need to download the licence key to your PC to activate the premium features of the software. Do this using the Retrieve from Internet button on the Licence form in the software.
I bought a premium licence, but the message at the bottom of reports is still red. What do I do?
To get the message to be grey you need both a premium licence AND for the current company name to be registered with us. Go to the My 12Pay page and request a company name registration code. Then you can use Retrieve from Internet on the Licence form to download the registration key, and the copyright message colour will change to light-grey.
Why does my company name keep going back to 'Unregistered Company'?
I have registered and entered the registration code for my company name, but it is not working.
You need to enter your licence number. Company registration codes are keyed to individual licence numbers. Your licence number is visible at the top of the My 12Pay screen after you have registered, and it should be entered on the Licence form in the software.
If you are still having difficulty you could watch the Register Company movie available from the sidebar. Or read this page about licencing your PC.
Can I get rid of the small red copyright message at the foot of reports?
Yes. Register with us to change the red message to 'Registered', and buy a premium licence to change the message's colour to light grey.
If you buy a Bureau licence you can alter or remove the copyright watermark to suit your business needs.
You said the software was free, so why am I being told that I must register now?
Registration is completely free.
Premium licences are additional to registration and cost a small annual fee for the extra functionality. Only registered users can buy a premium licence. Many companies will need a Premium Licence after the first 6 pay periods in order to keep being able to print payslips.
I bought a premium licence. Why is my company name still going back to 'Unregistered' all the time?
Buying a premium licence and registering your company names are two distinct processes. You still need to register company names even if you have a premium licence. Please watch the Registering a Company video.
I bought a premium licence. When will you be sending me the premium software?
The free software already contains the premium software features. You just have to activate them. You do this by retrieving the premium licence key from the internet. Just go into the licence form in the software and press the Retrieve from Internet button.
How do I get licence keys and registration codes onto a PC that doesn't have an internet connection?
To follow these instructions you need to be comfortable using 'Copy and Paste' because the instructions involve copying and pasting the various keys and codes into your software.