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29,000 employers pay 250,000 employees using 12Pay

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12Pay Ltd, and its group companies, are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the 12Pay Ltd Web site and governs data collection and usage. By using the 12Pay Ltd website, you consent to the data practices described in this statement.

Collection of your Personal Information

12Pay Ltd collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. 12Pay Ltd also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by 12Pay Ltd. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by 12Pay Ltd (and its group companies) for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the 12Pay Ltd Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through 12Pay Ltd public message boards, this information may be collected and used by others. Note: 12Pay Ltd does not read any of your private online communications.

12Pay Ltd encourages you to review the privacy statements of Web sites you choose to link to from 12Pay Ltd so that you can understand how those Web sites collect, use and share your information. 12Pay Ltd is not responsible for the privacy statements or other content on Web sites outside of the 12Pay Ltd and 12Pay Ltd family of Web sites.

Use of your Personal Information

12Pay Ltd collects and uses your personal information to operate the 12Pay Ltd Web site and deliver the services you have requested. 12Pay Ltd also uses your personally identifiable information to inform you of other products or services available from 12Pay Ltd and its affiliates. 12Pay Ltd may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

12Pay Ltd does not sell, rent or lease its customer lists to third parties. 12Pay Ltd may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, 12Pay Ltd may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to 12Pay Ltd, and they are required to maintain the confidentiality of your information.

12Pay Ltd does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

12Pay Ltd keeps track of the Web sites and pages our customers visit within 12Pay Ltd, in order to determine what 12Pay Ltd services are the most popular. This data is used to deliver customized content and advertising within 12Pay Ltd to customers whose behavior indicates that they are interested in a particular subject area.

12Pay Ltd Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on 12Pay Ltd or the site; (b) protect and defend the rights or property of 12Pay Ltd; and, (c) act under exigent circumstances to protect the personal safety of users of 12Pay Ltd, or the public.

Use of Cookies

This site uses cookies and tracking technology to improve performance and visitor experience. Cookies are small text files stored on your computer when you visit certain web pages.  They are used remember your preferences and in some cases your purchases from the website.  We also use cookies that enable you to more easily share pages you like via social media sites like Facebook and Twitter.  They are also used to collect anonymous data about your visit (like which areas of the site you visit and for how long) to help us improve your experience of our site and eliminate errors.

Cookies are not unsafe or in themselves a threat to your online privacy as; we do not store sensitive information such as contact details or payment information, but recent legislation requires that website owners give as much information as possible about cookies used on a website and clear instructions how to refuse them, should you so choose. If you do choose not to allow cookies, please be aware that this site may not be fully functional.

For more detailed information about cookies, visit www.allaboutcookies.org.

Cookie Categories and the cookies we use:

Performance cookies

“These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.”

Please note that we treat usage of our site as acceptance of this type of cookie. While you are free to block them (see below), if you do then we cannot guarantee that this website will be functional.

Cookies from this site:


Used by


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Google Analytics

Standard analytics cookie (tracks unique/returning visits + ecommerce)


Server cookie which automatically creates a new ID for each user in order to maintain state

Functionality cookies

“These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise, to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.”

Please note that we while you are free to block Performance cookies if you do then we cannot guarantee that this website will function as expected.

Cookies from this site:


Used by



whole site

Stores whether the cookie alert bar has been dismissed

_tawkuuid, TawkConnectionTime, TawkCookie, ss, cfduid


Used to serve live chat functionality

Targeting or Advertising cookies

“These cookies collect anonymised data and are used to deliver adverts more relevant to you and your interests, they are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.”

Please note that while you are free to block them, if you do then you may not able to use social sharing features. You can manage acceptance of targeting cookies across all websites by visiting the Network Advertising Initiative website


Used by





Managing Cookies

Please follow the instructions below for your chosen web browser:


·        Click on the ‘Tools’” menu (or the Spanner/Wrench icon) and select ‘Options’.

·        Click the ‘Under the Bonnet’ tab and locate the ‘Privacy’ section, and choose the ‘Content settings’ button.

·        Click the ‘Cookie settings’ tab and choose your preferred settings. The default behaviour is to allow all cookies, but you can fine tune your preferences here, and view the currently set cookies by clicking on ‘All cookies and site data…’

 Internet Explorer 9

·        Click the Tools menu and then Internet Options

·        Click the Privacy tab

·        Move the slider to choose your preferred settings. These settings are quite general.

·        For more specific cookie settings click on ‘Advanced’, check the ‘Override cookie handling’ button and modify the settings to suit your requirements. You can also click on ‘Sites’ to set cookie settings for individual websites.

 Internet Explorer 6, 7 & 8

·        Click the Tools menu and then Internet Options

·        Click the Privacy tab

·        Move the slider to choose your preferred settings. These settings are quite general.

·        For more specific cookie settings click on Advanced, check the ‘Override cookie handling’ button and modify the settings to suit your requirements.

Firefox 3.5 upwards

·        Click the Tools menu, then Options

·        Select the Privacy tab and in the History panel, select “Use custom settings for history”

·        You can set general cookie preferences using the checkbox, or more specific settings by clicking on ‘Exceptions’. Clicking on ‘Show Cookies’ displays all cookies saved on your computer and also allows you to clear all of them with a single click.

Firefox (pre v 3.5)

·        Click on Tools, then Options

·        Select the Privacy tab.

·        Select Cookies. You can then choose your preferred settings

 Apple Safari (v 3 upwards)

·        Click the Cog icon or Edit on the main menu

·        Click Preferences, then Security

·        The ‘Accept cookies’ section allows you to specify your cookie preferences. To remove all cookies, click on ‘Show Cookies’ and ‘Remove All’.

There is also a comprehensive guide on clearing cookies, containing many more browser types, at http://www.aboutcookies.org/Default.aspx?page=2

Further information





Security of your Personal Information

12Pay Ltd secures your personal information from unauthorized access, use or disclosure. 12Pay Ltd secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. 12Pay Ltd never collects any financial information (such as credit card details) from you. Whenever you click the link to buy one of our products you are automatically transferred to the secure website of our payment processor, so we never see any of your credit card information or other financial details.

Changes to this Statement

12Pay Ltd will occasionally update this Statement of Privacy to reflect company and customer feedback. 12Pay Ltd encourages you to periodically review this Statement to be informed of how 12Pay Ltd is protecting your information.

Contact Information

12Pay Ltd welcomes your comments regarding this Statement of Privacy. If you believe that 12Pay Ltd has not adhered to this Statement, please contact 12Pay Ltd at admin@12pay.co.uk. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Copyright (c) 12Pay Ltd 2014 Terms Of UsePrivacy Statement