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  Forum  Support  Installation  How do I transfer a 12Pay installation to a different computer?
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New Post 15/05/2007 20:28
  peter.bell5
7 posts
No Ranking


How do I transfer a 12Pay installation to a different computer? 

Hi

I am using the software to run our nanny's payroll.  I find it straightforward to use (so far as tax and NI ever is) and would recommend it to anyone over using a nanny pay bureau.

Now the question: I would like to transfer the software and payroll records to a new computer.  We have a premium licence.  What do I need to do? 

Many thanks,

Peter.
 
New Post 15/05/2007 21:10
  Admin Moderator
427 posts
1st Level Poster


Re: How do I transfer a 12Pay installation to a different computer? 
Modified By Admin Moderator on 15/05/2007 20:12:38)
  1. Download the software from our website onto the new PC.
  2. Transfer the company.Pay file from the old PC to the new PC. You picked the company name when you created the payroll. This file is in My Documents/12Pay and you should put it in the same folder on the new PC. If you haven't already run our software on the new PC you'll have to create a 12Pay folder in My Documents.
  3. Run the payroll software on the new PC. Do not create a new company. Select the company transferred from the old PC. You may have to find it first using the "Find" option on the company selection form.
  4. Enter licence details on the new PC exactly as you did  on the original PC. At this point you have the same licence on both PCs, so you should stop using the software on the old PC unless you want to buy another licence.

Let us know if these instructions fall short, or send us your phone number (edit: privately!) if you've tried this and you are still struggling.
12Pay Support
 
New Post 21/05/2007 22:56
  peter.bell5
7 posts
No Ranking


Re: How do I transfer a 12Pay installation to a different computer? 
Almost perfect.  All worked well.  However, I found when I did it your way that the company had been reset to 'Unregistered Company' when I selected the company.  I suspect this was because no licence was installed the first time I launched the software and selected the company.

I suspect reversing 3 and 4 would overcome this problem.  I.e. install the licence file from the 'select company' dialog before selecting the company the first time (although I haven't tested this).

Many thanks,
Peter.
 
New Post 21/05/2007 23:37
  Admin Moderator
427 posts
1st Level Poster


Re: How do I transfer a 12Pay installation to a different computer? 
Indeed, doing 4 before 3 would stop the company from changing to "unregistered", but process 4 puts the company name back automatically anyway and reloads the key.
12Pay Support
 
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