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New Post 03/03/2007 22:18
  adamsgi
17 posts
www.domypayroll.co.uk
5th Level Poster


Registration Key 
I have tried two different company names, and obtaining Reg Keys for these names, but they aren'r working.  I have the company name in the Company Field and then put the key in the Registration Code Field, but the little "warning" symbol comes up at the bottom of the screen and the pop up says that keycode is incorrect for the company name.  Help!
 
New Post 03/03/2007 22:48
  Support
407 posts
1st Level Poster


Re: Registration Key 
Modified By Support  on 03/03/2007 22:53:09)
Hi, The most common reason for that failure is that you haven't put your licence code in yet. You need to go to the company selection dialog and select the "Licence" button, and enter your licence number in the form that appears. Please let us know if that doesn't work. (You don't need to add a licence, just go to the licence dialog, enter your licence number, and exit it, then try entering the registration key on the company name screen again...)
12Pay Support
 
New Post 04/03/2007 15:15
  adamsgi
17 posts
www.domypayroll.co.uk
5th Level Poster


Re: Registration Key 

Fabulous.  Worked like a treat!  Thanks for the quick response - and on a weekend too!

Adam

 
New Post 04/03/2007 15:36
  Support
407 posts
1st Level Poster


Re: Registration Key 
Thank you; we are aware from our side that it would have been better to make that mistake less easy to make in the first place. A future release (at the latest the budget release) will have a licence button right next to the registration key field on the company maintenance screen, and improved online F1 help to make the procedure clearer.

We hope that you are finding the software pleasant and productive. Be sure to let us know both if you like it and of any ways in which you think it could be improved. We cannot make any guarantees that we'll act on them of course, but we are eager to hear from our users.

12Pay Support
 
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