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Please Use the Forum...

But before posting a message in the forum or emailing us please read the Frequently Asked Payroll Questions and also our Getting the most out of 12Pay's Payroll Software Usage Guide first.

You can post your questions in this forum but many users still prefer to send us direct emails.

Please consider asking your questions here. If you ask your questions here then everyone can see them, and they may be able to share your answers if they have the same question. We automatically get an email anyway whenever an entry is made in the forum, and you can tick a box to get emails whenever your question gets a reply. Other users will not see your email address unless you openly post it in the forum.

But before posting a message in the forum or emailing us please read the Frequently Asked Payroll Questions and also our Getting the most out of 12Pay's Payroll Software Usage Guide first.

You can post your questions in this forum but many users still prefer to send us direct emails.

Please consider asking your questions here. If you ask your questions here then everyone can see them, and they may be able to share your answers if they have the same question. We automatically get an email anyway whenever an entry is made in the forum, and you can tick a box to get emails whenever your question gets a reply. Other users will not see your email address unless you openly post it in the forum.

 
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New Post
 24/07/2008 17:38
 

I hope you can help - I have just had to restore all my computer programmes and settings after a system failure, and have managed to restore 12pay using a back up saved on usb stick.  However I now cannot use the CIS features, and on checking my account it says I haven't paid for the Premium Version which I have, together with CIS features.  Is there a simple solution which I have missed - getting worried - payday tomorrow!

New Post
 24/07/2008 22:42
 
 Modified By 12Pay Support  on 24/07/2008 22:43:15

Hello, You probably just need to retrieve your licence details from the internet.

  • Select File / Licence
  • Fill in the website user ID and password
  • Press the "Retrieve from Internet" button.
  • Double click on your company name (if it appears in a selection window)
  • Press the green triangle Save button.

If you have any difficulties let us know by private email, along with a phone number and a convenient time, and someone will call you.


12Pay Support
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