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08 September 2010 RegisterLogin

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Please Use the Forum...

But before posting a message in the forum or emailing us please read the Frequently Asked Payroll Questions and also our Getting the most out of 12Pay's Payroll Software Usage Guide first.

You can post your questions in this forum but many users still prefer to send us direct emails.

Please consider asking your questions here. If you ask your questions here then everyone can see them, and they may be able to share your answers if they have the same question. We automatically get an email anyway whenever an entry is made in the forum, and you can tick a box to get emails whenever your question gets a reply. Other users will not see your email address unless you openly post it in the forum.
 
ForumForumSupportSupportCompany and Pay...Company and Pay...Changing Registered Company NameChanging Registered Company Name
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 07/04/2010 16:10
 
Redemption Church
10th Level Poster

Joined: 31/07/2007
Posts: 7

Hi there,

I've recently renewed my premium licence & in doing so, managed to change the Employer Name from "Redemption Trust" to "Redemption Church". This meant that when trying to roll forward to year 2011, I was initially unable to until I changed the company name to "Redemption Church".

As all of my previous payroll has been run under the company name of "Redemption Trust", I would prefer that to continue. Is it possible to have the new registration key registered to the company name "Redemption Trust", so that all subsequent payslips etc will have that name appear on them?
New Post
 07/04/2010 16:19
 
12Pay Support
Obsessed

Joined: 13/02/2007
Posts: 902

Hello, The easiest way, if you're not at the limit of names supported by the licence that you've purchased, is simply to request another registration key for your preferred employer name on the "My 12Pay" page. If you're at the limit then please let us know your licence number and we'll remove the offending name...

12Pay Support
New Post
 09/04/2010 12:01
 
Redemption Church
10th Level Poster

Joined: 31/07/2007
Posts: 7

Thank you,

I'd presumed I needed to use the new registration key created when updating the software/renewing the licence. I've now put in the old registration key and it seems to have done the trick (it no longer defaults to "Unregistered Company").
New Post
 10/04/2010 07:26
 
12Pay Support
Obsessed

Joined: 13/02/2007
Posts: 902

Yes, probably you didn't need to update the registration key.

Just to clarify, can you let us know your licence number, and we'll check that your renewal went through OK.

12Pay Support
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