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Please Use the Forum...

But before posting a message in the forum or emailing us please read the Frequently Asked Payroll Questions and also our Getting the most out of 12Pay's Payroll Software Usage Guide first.

You can post your questions in this forum but many users still prefer to send us direct emails.

Please consider asking your questions here. If you ask your questions here then everyone can see them, and they may be able to share your answers if they have the same question. We automatically get an email anyway whenever an entry is made in the forum, and you can tick a box to get emails whenever your question gets a reply. Other users will not see your email address unless you openly post it in the forum.

But before posting a message in the forum or emailing us please read the Frequently Asked Payroll Questions and also our Getting the most out of 12Pay's Payroll Software Usage Guide first.

You can post your questions in this forum but many users still prefer to send us direct emails.

Please consider asking your questions here. If you ask your questions here then everyone can see them, and they may be able to share your answers if they have the same question. We automatically get an email anyway whenever an entry is made in the forum, and you can tick a box to get emails whenever your question gets a reply. Other users will not see your email address unless you openly post it in the forum.

 
ForumForumSupportSupportGeneral Operati...General Operati...Email payslipsEmail payslips
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 15/04/2010 13:16
 

Since upgrading to the newer version of 12pay I have been unable to send email payslips.

We have a Server2003 with exchange on it which has an SMTP server on it. Before the upgrade it worked perfectly.

Could you help me please?

Cheers

Mark

New Post
 15/04/2010 13:44
 
 Modified By 12Pay Support  on 15/04/2010 13:44:45

Mark, We haven't changed anything about the way payslip emailing works for a long time.

In the last couple of months one other user claimed that upgrading 12Pay had "broken" the ability to email payslips. When they investigated further it turned out that the software was still sending them perfectly correctly, they were jamming in the smtp server's own forwarding queue for a reason that was nothing to do with 12Pay, and the fact that they'd upgraded 12Pay recently was a complete red-herring.

We've successfully helped several new users get up-and-running with emailed payslips in the last fortnight. And apart from you (and the case in the previous paragraph) we've had no reports of problems. So we have no evidence that anything is wrong at our end.

What failure message are you getting back to 12Pay from your smtp server?


12Pay Support
New Post
 21/07/2010 10:02
 

Can you tell me how to start emailing rather than printing payslips please?

Thank you.

New Post
 21/07/2010 10:08
 

Pauline, you click the "Mail..." button on the employer form to set up the smtp parameters for sending emails. This is the same information that you'd need to give Outlook (for example) when setting up any other email software on your PC.

Then put an email address on each employee's HR tab.

Then click the little arrow next to the "Payslips" button on the payroll form, and select "Email Payslips".


12Pay Support
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