No we don't and at the moment we have no plans to. I'm a bit worried that we're brushing your suggestions off , and don't want it to seem that way. For a start we like people making suggestions because it shows that they're thinking about our product and that they care about it.

From experience of past products, where the F1 online help was not nearly as good as the help in 12Pay, and which had good clear operators manuals, we've found that above 95% of users will never read such material. We're not alone in reaching that conclusion. It is virtually an axiom amongst software developers that users will never read the manual however helpful it would be to do so. The printed media lies unread on the shelf and the disk PDF goes unopened and unprinted.

We have an extremely keen interest in keeping telephone and online support costs down. After all we don't charge extra for it however much we have to do. We'd do anything that we thought would work. But we simply haven't found that kind of user manual to be a cost-effective method of helping most users to use the software in the past.