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05 September 2010 RegisterLogin

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Please Use the Forum...

But before posting a message in the forum or emailing us please read the Frequently Asked Payroll Questions and also our Getting the most out of 12Pay's Payroll Software Usage Guide first.

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But before posting a message in the forum or emailing us please read the Frequently Asked Payroll Questions and also our Getting the most out of 12Pay's Payroll Software Usage Guide first.

You can post your questions in this forum but many users still prefer to send us direct emails.

Please consider asking your questions here. If you ask your questions here then everyone can see them, and they may be able to share your answers if they have the same question. We automatically get an email anyway whenever an entry is made in the forum, and you can tick a box to get emails whenever your question gets a reply. Other users will not see your email address unless you openly post it in the forum.
 
ForumForumSupportSupportInstallationInstallationHow do I transfer a 12Pay installation to a different computer?How do I transfer a 12Pay installation to a different computer?
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 15/05/2007 19:28
 
cpb255
9th Level Poster

Joined: 31/03/2007
Posts: 9
 Modified By 12Pay Support on 27/04/2009 15:02:44

Hi

I am using the software to run our nanny's payroll.  I find it straightforward to use (so far as tax and NI ever is) and would recommend it to anyone over using a nanny pay bureau.

Now the question: I would like to transfer the software and payroll records to a new computer.  We have a premium licence.  What do I need to do? 

Many thanks,

Peter.
New Post
 15/05/2007 20:10
 
12Pay Support
Obsessed

Joined: 13/02/2007
Posts: 900
 Modified By 12Pay Support on 15/05/2007 20:12:38
  1. Download the software from our website onto the new PC.
  2. Transfer the company.Pay file from the old PC to the new PC. You picked the company name when you created the payroll. This file is in My Documents/12Pay and you should put it in the same folder on the new PC. If you haven't already run our software on the new PC you'll have to create a 12Pay folder in My Documents.
  3. Run the payroll software on the new PC. Do not create a new company. Select the company transferred from the old PC. You may have to find it first using the "Find" option on the company selection form.
  4. Enter licence details on the new PC exactly as you did  on the original PC. At this point you have the same licence on both PCs, so you should stop using the software on the old PC unless you want to buy another licence.

Let us know if these instructions fall short, or send us your phone number (edit: privately!) if you've tried this and you are still struggling.
12Pay Support
New Post
 21/05/2007 21:56
 
cpb255
9th Level Poster

Joined: 31/03/2007
Posts: 9
Almost perfect.  All worked well.  However, I found when I did it your way that the company had been reset to 'Unregistered Company' when I selected the company.  I suspect this was because no licence was installed the first time I launched the software and selected the company.

I suspect reversing 3 and 4 would overcome this problem.  I.e. install the licence file from the 'select company' dialog before selecting the company the first time (although I haven't tested this).

Many thanks,
Peter.
New Post
 21/05/2007 22:37
 
12Pay Support
Obsessed

Joined: 13/02/2007
Posts: 900
Indeed, doing 4 before 3 would stop the company from changing to "unregistered", but process 4 puts the company name back automatically anyway and reloads the key.
12Pay Support
New Post
 27/04/2009 12:32
 
Oliver Hall
No Ranking

Joined: 20/03/2009
Posts: 1

Hi,

I have a similar request, but I may have created a problem by trying to copy my data before using the back/restore method.

Initially, I simply copied my company .pay file to the other computer and then pointed 12Pay at it.  This appeared to work until I tried to run a payslip report and then I got a load of access errors which mentioned a fle path on the old computer (so no surprises it didn't work!).

I then deleted the copied .pay file, created a new company and tried the backup/restore process but I *still* get the file access problem!  Is there any way to reverese whatever I've done and get things back to normal?

Thanks,

Oliver
New Post
 27/04/2009 12:50
 
12Pay Support
Obsessed

Joined: 13/02/2007
Posts: 900

Oliver, Actually the way you did this was fine and should have worked.

Did you install the current release on the new PC? If so could you try requesting payslips again, but this time just "jog" the payroll a little by altering its text description slightly at the top of the form, then altering it back, then press the "Save" button.

12Pay Support
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