- What do I do when I've clicked the "Download Free Payroll" link?
- How do I buy a premium licence for the software?
- When trying to install 12PaySetup.exe I get a message that a cabinet file is corrupt?
- When I try to print a report I get a message saying that my system doesn't know how to open PDF files. What should I do?
- I've downloaded the software. I like it. Why should I register?
- When I click on the download link in Firefox the "Save File" button is greyed out
What do I do when I've clicked the "Download Free Payroll" link?
You simply need to open the "12PaySetup.Exe" file. Either save it somewhere on your hard drive and double click on it, or select the "Open" option directly if your browser offers you that option.
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How do I buy a premium licence for the software?
Registered users can buy a premium licence by clicking on the "Buy Now" button on the My 12Pay page of our website.
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When trying to install 12PaySetup.exe I get a message that a cabinet file is corrupt?
This usually happens because of an internet glitch when downloading the 12PaySetup.exe file has corrupted it. You need to download it again. But before you do that you need to clear your browser's cache of downloaded files, or your browser will simply retrieve it from the cache rather than downloading it again. To do this in Internet Explorer use the following menu options:
Tools / Internet Options / Delete... / Delete Files...
Then download the software installation file again, and try to run it again.
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When I try to print a report I get a message saying that my system doesn't know how to open PDF files. What should I do?
12Pay software generates all of its documents in the form of Adobe Acrobat PDF files. These can be read by the Acrobat reader, available free of charge from Adobe. Many PCs already have an acrobat reader installed because it is a common free means of sharing printable output, so we didn't include it in our download. You can download the Acrobat Reader from the Adobe link in our list of links.
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I've downloaded the software. I like it. Why should I register?
Registration is completely free. Registered users get a licence number and they can permanently change the name of their payroll company from "Unregistered Company" to the actual name of their company. Also The small red message at the foot of reports changes to "Registered". (Incidentally the copyright message on reports becomes a very dull grey, almost invisible, if you buy a premium licence)
We can only let you know about important statutory enhancements to the software (and indeed bug fixes) if you have registered and entered your email address. We will not use your email address for any other purpose, nor will we give it to any third party. We don't even check that the email address that you give us is real, but if you give us an invented one you risk not finding out about important enhancement downloads.
Remember, PAYE and NI rules, bands, and statutory payments change so you will need to download software updates from time to time.
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When I click on the download link in Firefox the "Save File" button is greyed out
Click on the "Save File" button to activate it, and then click on it again to download the file.
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