We are always glad to hear from our users. If you have a question please check before contacting us that your question is not already answered on our website: Common questions to do with installing the software, and technical queries about operations are answered in our FAQ. Common questions that relate specifically to payroll operation and usage of the software are answered in the Usage FAQ. Common questions that relate specifically to calculated values for PAYE and NI are answered in the Tax and NI Calculation FAQ. Common questions that relate to year end and internet submissions of P14/P35 are answered in the Year End FAQ. Or you can contact us through the forum, email, or phone, and we'll help you. Please quote a currently live premium licence number when contacting us for support, unless you are in the very early stages (the first week or month) of trying the software out. Registered users (registration is free) can ask any kind of question in the Forum. You can also check the forum to see if someone else has already asked your question and had it answered. From your point of view the fastest answers may already be in our FAQ or the forum, but we are always happy to receive your queries, and we'll answer them as promptly as we can. If you have any commercial questions or issues then you can also email us with them.